Shipping policy

Timber House — Shipping & Delivery Policy

Timber House mein hamari koshish hai ke aap ka pasandeeda wooden furniture mehfooz aur munasib waqt mein aap tak pohanchaya jaye.

1. Delivery Locations

Hum Pakistan ke andar mukhtalif cities mein delivery ki sahulat faraham kar sakte hain. Delivery ki availability aap ke shehar, product size aur logistics arrangements par depend karegi.

Order place karne se pehle apne shehar mein delivery ki availability confirm kar lein.

2. Order Processing Time

Ready-stock products ko process aur dispatch karne mein aam tor par 2–5 working days lag sakte hain.

Made-to-order ya customized furniture ko tayyar karne mein zyada waqt lag sakta hai. Aisi surat mein estimated manufacturing aur delivery time customer ko order confirm karte waqt bataya jayega.

Working days mein aam tor par Sundays aur public holidays shamil nahi hote.

3. Estimated Delivery Time

Ready-stock furniture ke liye delivery ka estimated waqt dispatch ke baad aam tor par 3–10 working days ho sakta hai. Furniture ke size, destination aur delivery service ki wajah se waqt mukhtalif ho sakta hai.

Barray furniture items aur customized orders ke liye delivery timeline alag ho sakti hai. Confirmed order ke liye aap ko diya gaya specific estimate follow kiya jayega.

Yeh tamam timelines estimates hain, guaranteed delivery dates nahi.

4. Shipping Charges

Delivery charges product ke size, weight, delivery location aur transport arrangements ke mutabiq calculate kiye ja sakte hain.

Agar shipping charges checkout par shamil nahi hain, to order confirm karne se pehle customer ko applicable charges bataye jayenge.

Free delivery sirf un products, locations ya promotions par apply hogi jahan iska wazeh zikr kiya gaya ho.

5. Order Tracking aur Updates

Jahan tracking available ho, customer ko tracking details ya delivery updates provide kiye ja sakte hain.

Agar aap ko apne order ke status ke bare mein maloomat chahiye, to hamein apna order number aur contact details ke saath message karein.

6. Delivery ke Waqt Inspection

Furniture receive karte waqt product aur packaging ko check karein. Agar product damaged ho ya order mein koi ghalti ho, to mumkin ho to delivery ke waqt evidence record karein aur 48 ghanton ke andar hamein inform karein.

Is request ko hamari Return & Refund Policy ke mutabiq review kiya jayega. Customer ke applicable legal rights barqarar rahenge.

7. Ghalat Address ya Failed Delivery

Customer ko durust address, active phone number aur delivery receive karne ke liye availability provide karni hogi.

Ghalat address, customer ki non-availability ya failed delivery ki wajah se dobara delivery ke charges lag sakte hain. Agar aisa ho, to additional charges customer ko pehle bata diye jayenge.

8. Delivery Delays

Traffic, weather, public holidays, transport disruptions, manufacturing delays ya doosre ghair-mutawaqqa halaat ki wajah se delivery late ho sakti hai.

Aisi surat mein Timber House customer ko update dene aur munasib solution arrange karne ki koshish karega.