Timber House — Return & Refund Policy

Aap ka bharosa, hamari zimmedari.

Timber House mein hum apne customers ko behtareen quality ka wooden furniture aur achha shopping experience dene ki koshish karte hain. Agar aap ko apne order mein koi masla pesh aaye, to hum usay insaf aur professional tareeqay se hal karne ki poori koshish karenge.

1. Return ki Sharaait

Aap furniture receive karne ke 7 din ke andar return ya replacement ki request kar sakte hain, agar:

• Product damaged, defective ya ghalat deliver hua ho.
• Product order ki gayi description se wazeh taur par mukhtalif ho.
• Return ki request hamari policy ki sharaait ke mutabiq ho.

Return ke liye product unused ho, us mein customer ki taraf se koi damage na hua ho aur us ki original condition barqarar ho. Furniture ki nature ki wajah se inspection zaroori ho sakti hai.

2. Damaged ya Ghalat Product

Agar aap ko furniture damaged ya ghalat receive ho, to delivery ke 48 ghanton ke andar hamein email ya WhatsApp par inform karein. Product aur packaging ki clear pictures ya video share karein, taake hum maslay ka jaiza le saken.

Tasdeeq ke baad Timber House munasib surat mein repair, replacement, ya refund ka intizam karega.

3. Customized Furniture

Customer ki khaas measurements, design, colour ya doosri personal requirements ke mutabiq banaya gaya furniture aam tor par return ya cancel nahi kiya ja sakta, jab tak product defective, damaged, ghalat tayyar kiya gaya ho ya applicable law ke tehat koi aur haq hasil na ho.

4. Refund ka Tareeqa

Return ya refund ki request approve hone ke baad refund us payment method ke zariye kiya ja sakta hai jo customer aur Timber House ke darmiyan mutually agree ho.

Refund processing mein aam tor par 7–14 working days lag sakte hain, approval aur payment provider ke processing time ke mutabiq. Agar mazeed waqt darkar ho, to customer ko inform kiya jayega.

5. Return Delivery Charges

Agar product Timber House ki ghalti ki wajah se damaged, defective ya ghalat deliver hua ho, to return ya replacement ke munasib charges Timber House bear karega.

Customer ki apni wajah se return ki surat mein charges ka faisla request approve karte waqt customer ko bata diya jayega, subject to applicable law.

6. Order Cancellation

Order dispatch ya furniture ki manufacturing shuru hone se pehle cancellation ki request ki ja sakti hai. Customized ya manufacturing process mein dakhil order cancel karne par restrictions ho sakti hain, jo customer ko order confirm karte waqt batayi jayengi.

7. Return ya Refund ke Liye Rabta

Email: timberhouse82@gmail.com

Phone / WhatsApp: 0344 7056566

Brand: Timber House

Har request ko case-by-case review kiya jayega. Yeh policy Pakistan ke applicable consumer protection laws ke tehat customer ke huqooq ko khatam nahi karti.